Experience
Technical Writing Experience
Sept. 2011-Present National Seating and Mobility, Franklin, Tennessee (Contract)
Created all-inclusive user manual for a Web-based software application. Analyzed and modified existing documentation. Created new template, added styles. Learned how to use software and created new modules that can be used for help files.
August 2011 BAE Systems, Herndon, Virginia (Contract)
Created template and converted document in PDF format to MS Word. Document required many internal hyperlinks, bookmarks, references, tables, and styles that required line-by-line formatting.
July 2007-Present Boston Scientific, Maple Grove, Minnesota (Contract)
Principal Technical Writer/Onsite lead for JPG & Associates – created proposals, timesheets, and invoices for JPG & Associates’ consultants working for Boston Scientific. Updated Web pages, HTML (Microsoft Front Page). Created Equipment Technical Manuals (ETMs) (Microsoft Word, Microsoft Visio, Adobe Photoshop, Adobe Illustrator). Created spreadsheet to track and add documents to multi-level document structure for Installation Qualification Reports (IQRs) in Product Document Management system (Windchill – PDM). Created change requests for initial release of documents in PDM. Converted documents to corporate SOP templates. Proofread and edited documents for consistency and adherence to corporate standards.
March 2010-May 2011 Digital River/Netgiro, Eden Prairie, Minnesota (Contract)
Created all-inclusive user guide to enable clients to integrate, implement, and configure a client Web-based payment solution. Created payment flow process and procedure flowcharts and other documentation. Rebranded documents. Created help files using Madcap Flare.
Feb. 2010 Bobcat/Doosan, Fargo, North Dakota (Contract)
Analyzed, proofed, edited, updated policies, procedures, flowcharts, tools, templates, internal and external communication, etc. to ensure standardization and consistency.
Dec. 2009-Jan. 2010 Cyber Power Systems, Shakopee, Minnesota (Contract)
Created standard template to ensure consistency of product and user documentation for Cyber Power Products. Created software manual and user manual for Uninterruptible Power Source (UPS). Created three brochures for products being sold at major retailer (WalMart).
Sept. 2009-Feb. 2010 Guarantee Business Systems, Eagan, Minnesota (Contract)
Created HTML marketing E-mails. Created sales/customer-service employee training manual. Perform customer-service sales calling, sending e-mails, updating SAGE/ACT database. Added new and existing customer information to Excel spreadsheets for import into Outlook and SAGE/ACT contact databases.
July 2008-Jan 2009 Digital Angel/Destron Fearing, South St. Paul, Minnesota (Contract)
Created Supervisor’s guide, operator reference guides, setup guides, process flowcharts, wrote procedures, and video storyboards for manufacturing processes. Created product catalog (Microsoft Word, Adobe Photoshop, Snagit). Created training videos for manufacturing procedures and photographed products for catalog.
Feb.–2006–June 2007 Ameriprise Financial Services, Minneapolis, Minnesota (Contract)
Business Analyst for communications project – analyzed existing business and marketing letters, interviewed subject matter experts, decomposed letters to upload to a secure shared site. Maintained process tracking spreadsheet, uploaded, downloaded letters from secure site, maintained letters on shared drive. Technical Writer – converted documents from Lotus Notes to Microsoft Word templates. Imported informational, compliance, and training documents to Stellent document management tool. Performed quality checking, proofreading, and modifying existing training documentation to ensure documentation meets spinoff/rebranding standards.
June 2000–2006 Digital River, Inc. Eden Prairie, Minnesota (Contract)
Documented policies, processes, procedures for 2001, 2002, 2004 SunTone certification, Nokia, and other risk-based internal audit compliance documentation. SAS 70 compliance documentation, including security policies for both personnel and facilities, failover procedures and recovery, database management and infrastructure, architecture description and diagrams, Web-hosting architecture, disaster recovery, data center specifications, network and, systems change management, Accounting desk procedures.
Jan.–March 2006 Commerce5, Inc. Aliso Viejo, California -Subsidiary of Digital River (Contract)
Developed SAS70 documentation and Accounting desk procedures.
Jan.–March 2006 BlueHornet, Inc. San Diego, California – Subsidiary of Digital River (Contract)
Interviewed Accounting Department Subject Matter Experts and developed Accounting desk procedures.
Oct.–2004 and 2006 Eagle Technology Management, Marion, Iowa (Contract)
Created Help Files (HelpandManual) for user guide, documented security and authentication protocols, adding users, defining roles and scopes, importing, exporting, company and statement data for WINGS®, a .NET compliance and reporting Insurance software application.
Nov. 2004–Dec. 2005 Target Technology Services, Minneapolis, Minnesota
(Contract)
Developed training documentation for GL Project, a TTS Distribution involving secure use of hybrid Tablet PCs and wireless access-point technology. Administered user authentication for Microsoft SharePoint Web sites. Developed and organized (SEI) Software Development Life Cycle Documentation for Single-Day Receipt project, a distribution/ transportation Oracle-based initiative.
June–Nov. 2004 Boston Scientific, Maple Grove, Minnesota (Contract)
Created business process requirements, software/system requirements, design documents, system diagrams – flowcharts (Visio), user guides and training guide for an integrated .NET, RFID based production-line software. Implemented change requests in Windchill, a Product Document Management (PDM) system to ensure FDA regulatory/medical environment compliance.
May–June 2004 Toro Mfg, Inc. Bloomington, Minnesota (Contract)
Developed training curriculum, user manuals for Engineering Change Management (ECM), a .NET Product Document and Product Management System and a Workflow manual for use of Documentum, a documentation management tool.
Jan.–April 2004 Best Buy Richfield Campus, Minnesota (Contract)
Created documentation for current state of Disaster Recovery Components, infrastructure, connectivity, and minimum recovery requirements for Sarbanes-Oxley compliance. Created system diagrams and flowcharts (Visio).
Dec. 2002–2004 Red Wing Shoe Company Red Wing, Minnesota (Contract)
Managed documentation project, business analysis for Retail Information Management System (RIMS) user-based Point of Sale, .NET/MS SQL Server based software. Created web based training, user guide, reference sheets, and Help Web site.
Aug.–Dec. 2002 Marix Technologies Minnetonka, Minnesota (Contract)
Managed documentation and training projects. Created interactive user guides for Perimeter, Sentinel and Oasis java/Linux based products. Updated all existing marketing documentation for style, tone, consistency.
Sept. 2000–Nov. 2001 Target Technology Services, Minneapolis, Minnesota (Contract)
Created (SEI) software-development-life-cycle and turnover documentation. Documented eHR system processes, test-case scenarios, record/monitor usability study. Work with developers to document MS SQL Server databases, pointers, LDAP names, behavior of objects, etc.
Feb–April. 2000 eSystems 21/Wizmo, Eden Prairie, Minnesota (Contract)
Created installation and user guides for e-company’s Phase-1 online Web site, intranet and e-store creation tools/wizards.
Nov. 1998–Feb. 2000 IBM Global Services/American Express Technologies, Minneapolis, Minnesota (Contract)
Documented processes, policies and procedures; created training materials. Attended workshops, documented job responsibilities, disciplines and policies required to perform SME’s daily activities. Organized information into processes, high-level procedures and detailed desk procedures. Helped to establish formatting, style and usage, standards for the entire writing project. Developed training materials, technical communications, managed several simultaneous writing projects.